Skip to main content
KitchenAid Product Help

How to troubleshoot the ice maker

Is the ice maker turned on? 

Verify that the ice maker is turned on. If the water supply is not connected to water supply line turn the ice maker off.  

If the Ice Maker remains on, and not connected to water supply the following could potentially happen:

  •  Ice Maker will continue to try to make ice causing a  buzzing sound 
  • Cause the refrigerator section to be too cold
  • Food in crisper drawers to freeze

Is the control lock on?

The dispenser can be turned off for easy cleaning or to avoid unintentional dispensing by small children and pets. The lock feature does not shut off power to the refrigerator, to the ice maker, or to the dispenser light. It simply deactivates the dispenser controls and pad.

Image

Is the ice maker jammed?

Make sure that ice is not jammed in the ejector arm of the ice maker. Remove jammed ice from the ejector arm using only a plastic utensil so the ice maker is not damaged. The ice may jam due to not purging air from the water line. The thermostat senses a lower temperature and starts an ice harvest.

Because the ice may not be completely frozen yet, when the harvest fingers try to harvest the ice cubes, the fingers bring up icy water that attaches to the stripper. This icy water can then freeze on the stripper during the next cycle causing an ice bridge. This ice bridge will cause the harvest fingers to jam.

Does your water filter need to be replaced?

A clogged or incorrectly installed water filter will reduce the water flow to the ice maker and dispenser, which will result in small ice cubes, low ice production or decreased water flow.  If the refrigerator has a water dispenser, check for a problem with the filter by doing the following:

  1. Dispense water using the water dispenser and note the amount of water flow.
  2. Remove the filter. The filter is located either in the base grille below the refrigerator compartment door or inside the refrigerator compartment.
  3. Dispense water with the filter removed. If the water flow noticeably increases, the filter is either clogged or incorrectly installed. A clogged filter will need to be replaced in order to correct the low flow.

If the filter is clogged and you are not able to immediately replace it, leave the filter out so the water system is in bypass mode. With the filter removed, the water system will continue to operate, bypassing the filter, and the clogged filter will not cause slow water dispensing or low ice production. However, in order to have filtered water, you will need to install a new filter.

To purchase water filters, visit EveryDropWater.com. Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.

Was the water system flushed after filter installation or replacement?

Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time.  Air in the water system may cause dripping at the dispenser or small/hollow ice cubes. 

CLICK HERE for more information on how to flush the water system.

Is the water filter installed correctly?

If the water filter is incorrectly installed it can reduce the water flow to the ice maker, which will cause small ice cubes or low ice production. 

CLICK HERE for more information on how to test your water filter

Is the water line connected to a water supply and turned on?

Make sure the water supply is properly connected to a cold water supply and the water shutoff valve is fully opened. 

Check to make sure there are no kinks in the water supply line. A kink in the line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Is the correct saddle valve installed?Edit section

  • Having the incorrect saddle valve installed can lead to the issues like low water pressure. 
  • A low volume of water flow will cause small, hollow ice cubes or decreased amount of water dispensed. Be sure to use a ¼" type valve that requires a drilled hole.
  • It is not recommended to use a self piercing type or a 3/16" saddle valve, both of which clog easily.