Why is Ice Stuck on the Cutting Grid

Ice is Getting Stuck on the Cutting Grid of My KitchenAid Ice Maker

Ice can get stuck on the cutting grid for a couple of different reasons, if there is ice stuck between the evaporator plate and the cutting grid, Try the following: 

• Ensure the Ice Maker is leveled properly.
• Check to make sure the grid harness is completely plugged in.
• Run a clean cycle.  Mineral build-up could be causing the ice to get stuck.

You will need to use one 16-ounce (473 mL) bottle of approved ice maker cleaner. We recommend using the affresh® Ice Machine Cleaner part number W11179302.

affresh^® cleaners are available at many retailers. Find one here.