Is the door fully closed?
Remove all packing material from the Microwave. Be sure no packing material is blocking the door lock system.
Place the microwave oven on a flat and level counter, table, shelf, or cart, that will not block the opening or closing of the microwave oven door. Close the door firmly.
NOTE: To avoid unintentional operation of the microwave oven, a cooking function cannot be started if the microwave oven door has been closed for about 5 minutes. The word “door” will appear in the display until the door is opened and closed.
Is the power cord connected?
Verify power cord connected to grounded, operational outlet. If you are not sure the outlet is grounded, operational, and is easily accessible, connect a known operating small appliance with similar power cord to the outlet to verify outlet is grounded and operational.
Power unit down by unplugging the power cord to the microwave or by turning off circuit breaker, for one (1) minute. Power unit up by plugging-in the microwave power cord or by turning on circuit breaker. If outlet is not grounded and operational you may have to contact a qualified electrician.
Has the circuit breaker tripped or a fuse blown?
Check the main power supply to verify that these are operational.
NOTE: Please be aware of the following: Do not continue to attempt to operate the microwave. Disconnect power cord or turn off circuit breaker that controls the appliance.
If you believe your product is in warranty, please contact us at 1-800-422-1230.
If you believe your product is out of warranty, service is not available for your countertop microwave. The cost of replacement parts and labor for a repair are often more than the cost of a new microwave. Use the menu above to shop for a new countertop microwave oven.