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KitchenAid Product Help

Not Cleaning Dishes Properly

Possible Solutions

Is the water supply turned on to the dishwasher?

Make sure the dishwasher water supply is turned on.

Were items loaded correctly in the dishwasher?

Be sure that items in the dishwasher do not block the spray arms and no items are blocking the detergent dispenser when the door is closed. Items should be loaded with the soiled surface facing down and inward toward the spray arms.

CLICK HERE for more information on properly loading your dishwasher.

Was the correct amount of detergent and rinse aid used or was old detergent used?

  • Never use less than 1 tablespoon (15g) per load.
  • Heavy soil and/or hard water generally require extra detergent.
  • Use automatic dishwashing detergent only. Other detergents can produce excessive suds that can overflow out of the dishwasher and reduce washing performance.
  • Store detergent in a cool, dry place to keep it fresh and effective.

Is the detergent old (if using powder detergent)?

Older detergent exposed to air will clump and not dissolve well.

Is the detergent caked in the dispenser?

Use fresh detergent only. Clean out the dispenser. Do not allow the detergent to sit for several hours in a wet dispenser. Clean the dispenser when caked detergent is present.

Was the correct cycle used or is the water temperature too low?

If your food soil is heavy on the dishes a heavier cycle may be required to fully clean your dishes. Check to see if the water pressure is high enough for proper dishwasher filling. Water pressure should be 20 to 120 psi (138 to 828 kPa).

CLICK HERE for more information on water temperature

Is the pump or spray arm clogged?

If you wash bottles and cans in your dishwasher, check for and remove labels clogging the pump filter and spray arm. Use a toothpick or nylon wire to clean the spray arm nozzle.

 

Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.

 


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