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KitchenAid Product Help

Freezer

Possible Solutions

Can you turn the ice maker off? 

To turn the ice maker off, simply lift the wire shutoff arm to the OFF position and listen for the click to make sure the ice maker will not continue to operate. Your ice maker has an automatic shutoff. As ice is made, the ice cubes will fill the ice storage bin and the ice cubes will raise the wire shutoff arm to the OFF (arm up) position. 

NOTE: Do not force the wire shutoff arm up or down.

NOTE: Turn the ice maker off before removing the ice storage bin to serve ice or to clean the bin. This will keep the ice cubes from dropping out of the ice maker and into the freezer compartment. After replacing the ice storage bin, turn on the ice maker.

Is the ice bin in the correct location?

Make sure the ice bin is directly below the ice maker. If the ice bin is not in the correct place, the shutoff arm will not work properly and the ice maker will continue to produce ice. If you have removed the shelf from the freezer there will be too much space between the ice maker and the ice bin. Replace the freezer shelf to have the correct bin spacing.

Are you storing anything other than ice in the bin?  

Storing anything other than the ice produced by the ice maker can cause damage to the shutoff arm and/or internal mechanisms in the ice maker module. This damage could cause the ice maker to over produce ice. 

NOTE: This also includes adding or storing bagged ice in the ice bin. 

 

 

Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.

 

 

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