Skip to main content
KitchenAid Product Help



Possible Solutions

Does your ice maker need to be cleaned?Edit section

Minerals that are removed from water during the freezing cycle will eventually form a hard scaly deposit in the water system of your ice maker. This scaly deposit build up could restrict the ice block from sliding off the Freezer Plate onto the Cutting Grid. Regularly cleaning the system helps remove the mineral scale buildup. How often you need to clean the system depends upon how hard your water is. With hard water of 15 to 20 grains/gallon (4 to 5 grains/liter), you may need to clean the system as often as every six months.

CLICK HERE for more information on how to clean the Ice Maker

Does the Ice Maker have proper voltage?

If the Ice Maker is not supplied with the correct amount of electrical voltage it could result in loss of cooling, poor ice quality and/or diminish product performance. 

CLICK HERE for more information on proper electrical requirements


Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.


  • Was this article helpful?