Unable to connect to the home router
Is the connected/wifi light blinking?
Slow Blinking - (Ready to start claiming (access point)
Fast Blinking - The appliance is trying to connect with your home router. Give it some additional time.
Icon Not shown - Press the connect button for 30 seconds (start to beacon)
Power cycle will sometime help leave turned off for 3 minutes.
Has the appliance ever been connected to the home WiFi router?
If the appliance has never been connected to the home WiFi router please see the "Connectivity Setup" section in the Owner's Manual.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
How is the signal strength?
Try placing the wireless router closer to the appliance. It may be necessary to install a WiFi range extender. Also, check to make sure there is no interference between the refrigerator and the router.
If you need help with your connected appliance, please call 1-877-559-2603.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.