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Product Help | KitchenAid

Burner Turns Off During Cooking - Induction

Possible Solution

Are you cooking at a higher level?

For safety concerns, the cooktop will automatically turn off if the cooktop has been on for a longer period of time.  

  • Cooktop set to level 9 for 60 minutes
  • Cooktop set to level 8 for 120 minutes

Is the cooktop too hot?

The control panel switches off because of excessively high temperatures. The internal temperature of the electronic parts is too high. Wait for the cooktop to cool down before using it again. Also, ensure that the vent was installed correctly as per the installation instructions.

Are you trying to cook with an empty pan/pot?

If you have placed an empty pan or pot on one of the cooking areas and started the cooktop, it may trigger this error code. 

  1. Turn off the burner
  2. Remove the pan/pot
  3. Add food or liquid
  4. Move the pan/pot to the cooking area and start the cooktop

Are there any objects on the control area?

Remove any objects left on the control area, and/or wipe any debris from the control panel surface. An object, liquids, or food is putting pressure on the control panel and causes this error. For example - Water on HMI due to spillage from pot may trigger this error code.
NOTE: Use the control lock to avoid accidental turn on while cleaning.

CLICK HERE to watch a video for setting the control lock of the cooktop.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

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Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
   

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States