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Product Help | KitchenAid

Burner Not Lighting - Gas Cooktop

Possible Solutions

Is the power cord plugged in?

Plug power cord into a grounded, three(3) prong, outlet with a dedicated circuit (120V receptacle for gas cooktops).

Has a household circuit breaker(s) tripped or fuse(s) blown?

  • Reset the circuit breaker(s) or replace the fuse(s). If the problem continues, call an electrician.

Are the burner ports clogged?

Clean clogged burner ports with a straight pin, needle, or small-gauge wire as shown.

  • Do not use a wooden toothpick, it can break off and prevent proper gas flow. 
  • Do not clean in the dishwasher.
  • Do not enlarge or distort the port.

Cleaning clogged burner ports with a pin  

CLICK HERE for a video about properly cleaning your gas surface burners.

Is the burner base & burner cap positioned properly? 

Cap must be seated on the burner base to light and perform properly.  Typical burners shown below:

Exploded view of standard and dual flame surface burner showing cap, spreader and electrode       Exploded view of Dual Tier Surface Burner showing inner and outer cap             Explode view of Even-Heat Surface Burner showing inner cap, inner and outer spreader

Burner cap: Always keep the burner cap in place when using a surface burner. A clean burner cap, especially the bottom of the cap, will help avoid poor ignition and uneven flames. Always clean the burner cap after a spillover and routinely remove and clean the caps.

Be sure the correct burner cap is on the correct burner base.  The burner base and the underside of the burner cap may have a mark indicating which burner cap and burner base match as shown below.

Matching burner base and underside of burner cap

Reinstall the burner cap; making sure the alignment pins(if present) are properly aligned with the burner cap as shown below.  Burner cap should fit flush with burner base and have very little side to side movement.  

Correct and incorrect burner base and burner cap alignment  

CLICK HERE for more information on proper installation of all gas burners

Has the range been recently installed or re-connected to the gas supply?  

Turn on any one of the surface burner knobs to release air from the gas lines. 

Is the main gas valve turned ON?

Verify the main gas valve is ON.

closed and open position of a main gas valve

CLICK HERE for more information on surface burners not lighting.

Still need help? Contact us or schedule service.

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Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.