E_2 - Induction Cooktop
Error Code: E_2
Is the correct cookware being used?
Only use pots and pans made from ferromagnetic material that are suitable for use with an induction cooktop:
- Enameled steel
- Cast iron
- Stainless steel is designed for induction cooking
To determine whether a pot is suitable, a magnet may be used to check whether the pot is magnetic. The quality and the structure of the pot base can alter cooking performance. Some indications for the base's diameter do not correspond to the actual diameter of the ferromagnetic surface. Some pots and pans have only a part of the bottom in a ferromagnetic material, with parts in another material that is not suitable for induction cooking. These areas may heat up at different levels or at lower temperatures. In certain cases, where the bottom is made mainly of non-ferromagnetic materials, the cooktop might not recognize the pan and, therefore, not switch on the cooking zone.
Non-ferromagnetic materials will not work with induction cooking. Non-ferromagnetic materials include:
- Stainless steel
- Glass
- Ceramic
- Copper or aluminum
Reset power to the product:
- Power unit down by turning off the circuit breaker(s) for one (1) minute.
- Power unit up by turning on the circuit breaker(s).
- Wait for the cooktop to cool down before using it again.
- Monitor the cooktop for one (1) minute to ensure the error code does not display again.
- Verify cooktop operation.
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Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
United States
Canada
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
United States
Canada
