Gas Burner Flame Level Incorrect

Are the ports clean? 

If your gas burner flames are not normal, ensure the burner ports are clean. 

To clean the ports: Clean clogged burner ports with a straight pin, needle, or a small gauge wire as shown.

• Do not use a wooden toothpick; it can break off and prevent proper gas flow. 
• Do not clean in the dishwasher; detergent can clog gas ports.
• Do not enlarge or distort the port; this will lead to unstable flames.  

Is the burner base and burner cap positioned properly? 

A flame spreader or burner base must be seated on the burner base to light and perform properly.  To light and perform properly, the burner cap must be seated properly on the correct flame spreader or burner base.    

Is the correct cap on the burner? 

Be sure the correct burner cap is on the correct burner base. The burner base and the underside of the burner cap may have a mark indicating which burner cap and burner base match, as shown below.

• Reinstall the burner cap, ensuring the alignment pins (if present) are properly aligned with the burner cap, as shown below. 
• The burner cap should fit flush with the burner base and have minimal side-to-side movement.

Does the surface burner make a popping noise?

The burner could be wet from a spillover or cleaning. Allow the burner to completely dry and replace the burner cap. You can speed up the drying process by blowing cool air into the area using a hairdryer.

Is propane gas being used?

Compare the flame to the illustrations below. If the flames look like A:

• A burner port (hole) may be clogged.
• Check to be sure the burner caps are positioned correctly.
• If LP (propane) gas is being used, the cooktop may have been converted improperly; call for service.