Gas Burner Flame Level Incorrect

Is the burner base and burner cap positioned properly? 

• A flame spreader or burner base must be seated on the burner base to light and perform properly.  
• The burner cap must be seated properly on the correct flame spreader or burner base to light and perform properly.

Typical burners showed below:

NOTE: Always keep the burner cap in place when using a surface burner. A clean burner cap, especially the bottom of the cap, will help avoid poor ignition and uneven flames. Always clean the burner cap after a spillover and routinely remove and clean the caps.

• Be sure the correct burner cap is on the correct burner base.  The burner base and the underside of the burner cap may have a mark indicating which burner cap and burner base match, as shown below.

• Reinstall the burner cap, ensuring the alignment pins(if present) are properly aligned with the burner cap, as shown below. 
• The burner cap should fit flush with the burner base and have minimal side-to-side movement.  

Does the surface burner make a popping noise?

The burner could be wet from a spillover or cleaning.  Allow the burner to completely dry and replace the burner cap.  You can speed up the drying process by blowing cool air on the area using a hairdryer.

Is propane gas being used?

Compare the flame to the illustrations below. If the flames look like A:

• A burner port (hole) may be clogged.  
• Check to be sure the burner caps are positioned correctly.
• If LP (propane) gas is being used, the cooktop may have been converted improperly; call for service.