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Product Help | KitchenAid

Display Not Working - Has Power - Countertop Microwave

Possible Solutions

Is the Control Lock set? 

The Control Lock disables the control panel pads to avoid unintended use of the microwave oven.

CLICK HERE for more information on control lock

Is the Timer in use? 

The Timer can be set in minutes and seconds, up to 99 minutes 99 seconds, and counts down the set time.

To CANCEL the Timer: Touch CANCEL while the Timer is active in the display (the time icon is flashing) to cancel the Timer.

Is the door fully closed?

Ensure the door latch is not blocked and the door is fully closed.  Below are some common items that may prevent the microwave from closing or opening:

  • Packing and/or shipping material
  • Dish or bakeware.  Ensure the dish is the correct size for the microwave, an oversized plate will prevent the door from closing. 
  • Check that the cooking rack (if equipped) is not out of position and not allowing the door to close.


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