Door or Open/Close Door Appearing in the Display

"Door" or "Open/Close" Appearing in the Display

If "Door" or "Open/Close" is appearing on your KitchenAid microwave display, there are things you can do to troubleshoot. If a message about the door appears in the display, the door has been closed for 5 minutes or more without the microwave oven being started. This occurs to avoid the unintended starting of the microwave oven. Open and close the door, then start the cycle.

Next, check the following things to make sure the door is closing correctly:

• Check to make sure there is no soil buildup on the door contact area.
• Remove all packing material from the Microwave. Be sure no packing material is blocking the door lock system.  
• If you have a countertop microwave, place the microwave oven on a flat and level surface that will not block the opening or closing of the microwave oven door.
• Check that the cooking rack (if equipped) is not out of position and not allowing the door to close.
• Close the door firmly.

Watch this video for additional information on cleaning the door contact area.