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Product Help | KitchenAid

FC E1 - Combination Wall Oven


Possible Solutions

Reset power to the product:

The appliance could not connect to the router. There may a problem with the Wi-Fi module due to connection time out, poor signal strength,  a failed router, the Wi-Fi Module in the appliance, or the associated wiring.

  • Power appliance down by turning off the circuit breaker(s) for one (1) minute.
  • Power appliance up by turning on the circuit breaker(s).
  • Monitor the appliance for one (1) minute to ensure the error code does not display again.
  • Verify appliance operation.

Re-set your wireless router.

There is no link between the the Wi-Fi Module and the wireless router.

Reset your wireless router.

Does another Wi-Fi capable device operate correctly? 

Is your smart phone, or tablet operating correctly? 

  • Take your smart device to the appliance location to verify operation.

If yes, disconnect power from router for 2 minutes, then re-connect power to router, then disconnect power to the appliance for 2 minutes, and reconnect.

If you are not receiving a strong wireless signal (don't have full bars):

  • If  you are not receiving a strong wireless signal, there are a few things you can try:
  • Move your router to a different location in your home
  • Obtain a compatible signal extender, or
  • Contact your Internet Service Provider

If you need help with your connected appliance please1-877-559-2603.


Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.

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