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Product Help | KitchenAid

Surface Burner Flames Too Low - Natural Gas - Cooktop

Possible Solution

Are the burner ports clogged?

Clean clogged burner ports with a straight pin, needle, or small-gauge wire as shown.

  • Do not use a wooden toothpick; it can break off and prevent proper gas flow. 
  • Do not clean in the dishwasher.
  • Do not enlarge or distort the port.

Cleaning clogged burner ports with a small pin  

Is the burner base & burner cap positioned properly? 

Cap must be seated on the burner base to light and perform properly.  Typical burners are shown below:

Exploded view of standard and Dual Flame Surface Burner showing cap, spreader and electrode       Exploded view of Dual Tier Surface Burner showing inner and outer cap            Exploded view of Even-Heat Surface Burner showing inner cap, inner and outer spreader

CLICK HERE for a video about how to properly position your gas burners and bases.

Burner cap: Always keep the burner cap in place when using a surface burner. A clean burner cap, especially the bottom of the cap, will help avoid poor ignition and uneven flames. Always clean the burner cap after a spillover and routinely remove and clean the caps.

Be sure the correct burner cap is on the correct burner base.  The burner base and the underside of the burner cap may have a mark indicating which burner cap and burner base match, as shown below.

Matching the burner base and the underside of the burner cap

 

Reinstall the burner cap, ensuring the alignment pins(if present) are properly aligned with the burner cap, as shown below.  The burner cap should fit flush with the burner base and have minimal side-to-side movement.  

Correct and incorrect burner cap and burner base alignment 

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