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Product Help | KitchenAid

Odors or Smells - Commercial Range

Possible Solutions

Are you smelling gas odors?

It is normal to sometimes smell a slight odor of gas when using the cooktop or oven. 

If you smell gas when not using the cooktop, check to be sure that none of the surface burners has accidentally been turned on.

If you smell gas and have checked to make sure that no surface burner has accidentally been turned on:

  • Turn off the gas supply to the appliance
  • Do not try to light any appliance
  • Do not touch any electrical switch
  • Do not use any phone in your building
  • Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's instructions.
  • If you cannot reach your gas supplier, call the fire department.

Odors and Smells of Newly Installed Ovens

A small amount of smoke or odor can be normal, especially the first time a new range or oven is used.  It is caused by the heating of new parts, insulating materials, a protective coating of oil that is used in the manufacturing process, and/or the tape used in shipping, and should dissipate after the first few uses.     

First Use

If you want to get rid of the odor in the oven more quickly, we recommend the following: 

  1. Ensure all packaging materials have been removed from the oven cavity

  2. Set the oven to a “Bake” cycle, setting the temperature to 350 degrees

  3. Continuing running the cycle for 60 minutes

  4. If the smell persists after the cycle, repeat the process once or twice more

  5. Once the oven cavity is cool, wipe down the interior with a soft, damp cloth.

Is the new smell dangerous?

Odor and smoke when you turn on an oven for the first time is normal and not harmful.  The best way to get rid of the smell is to run an empty cycle.  It is recommended that you do not cook any food prior to this cycle as the smell and potentially the taste can stick with your food.  For people sensitive to strong odors or smoke, it is recommended to open nearby windows and/or turn on a kitchen vent (if available). Doing this will help dissipate the new oven odor. 

IMPORTANT: The health of some birds are extremely sensitive to the fumes given off. Exposure to fumes may result in the death of certain birds. Always move birds to another closed and well-ventilated room.

Aluminum Foil on the Oven Bottom

IMPORTANT: To avoid permanent damage to the oven bottom finish, do not line the oven bottom with any type of foil or liner.

Covering the oven bottom of a gas product with aluminum foil can result in improper combustion and cause odors.

For best cooking results, do not cover the entire oven rack with foil because air must be able to move freely and the foil can trap debris causing odors.

Is the appliance on Natural Gas or LP Gas?

If the flames are too high or too low, excessively yellow and/or sooting cookware:

  • Ensure the appliance gas supply is correct (LP or Natural gas). These products come from the factory set for Natural gas.
  • Refer to the Installation Instructions to verify that the pressure regulator is installed correctly, the supply line pressure and the gas line pressure is correct.
  • If gas conversion from natural to LP is needed we recommend having a qualified person perform the task. Examples of a qualified person include: licensed heating personnel, authorized gas company personnel, and authorized service personnel. Failure to do so can result in death, explosion, or fire.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Has painting or staining in the home occurred recently?

 
  • Odors from painting or staining can react with the burner flame(s).
  • You may smell an odor when using the cooktop if painting or staining has recently been done. 

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