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Product Help | KitchenAid

Surface burner flames too high, too low, uneven, yellow and/or noisy - Gas and Dual Fuel Range

Possible Solutions

Are the burner ports clogged?

Clean clogged burner ports with a straight pin, needle, or small-gauge wire as shown.

  • Do not use a wooden toothpick; it can break off and prevent proper gas flow. 
  • Do not clean in the dishwasher.
  • Do not enlarge or distort the port.

Cleaning burner base with pin.jpg  

CLICK HERE for a video about properly cleaning your gas surface burners.

Is an ultrasonic humidifier used in the house? 

An ultrasonic humidifier in the home can create water vapor mist that carries minerals into the air. When passed through a flame, the minerals can create different flame colors. The humidifier does not need to be located near the range for it to affect the flame color.  Using distilled water will reduce the effect on the flame appearance. 

  • Calcium can produce an orange or red color.
  • Potassium can produce a lilac or pink color. Potassium is found in natural water and is also used in some water softeners. 

Is the burner base & burner cap positioned properly? 

Cap must be seated on the burner base to light and perform properly.  Typical burners showed below:

Standard and Dual Flame Surface Burner.jpg       Dual Tier Surface Burner.jpg            Even-Heat Surface Burner.jpg

CLICK HERE for a video about how to properly position your gas burners and bases.

Burner cap: Always keep the burner cap in place when using a surface burner. A clean burner cap, especially the bottom of the cap, will help avoid poor ignition and uneven flames. Always clean the burner cap after a spillover and routinely remove and clean the caps.

Be sure the correct burner cap is on the correct burner base.  The burner base and the underside of the burner cap may have a mark indicating which burner cap and burner base match, as shown below.

Cap and Base Matching.jpg

 

Reinstall the burner cap, ensuring the alignment pins(if present) are properly aligned with the burner cap, as shown below.  The burner cap should fit flush with the burner base and have minimal side-to-side movement.  

Burner_Cap_Alignment.jpg 

CLICK HERE for a video about how to properly position gas cooktop burner caps.

Does the surface burner make a popping noise?

The burner could be wet from a spillover or from cleaning.  Allow the burner to completely dry and replace the burner cap.  You can speed up the drying process by blowing cool air on the area using a hairdryer.

Is propane gas being used?

Compare the flame to the illustrations below. If the flames look like A:

  • A burner port (hole) may be clogged.  
  • Check to be sure the burner caps are positioned correctly.
  • If LP (propane) gas is being used, the cooktop may have been converted improperly; call for service. 

Normal flames look like B or C.

 
Surface Burner Flame Illustration.jpg
 

CLICK HERE for more information on the proper installation of all gas burners

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
 

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States