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Product Help | KitchenAid

Oven Not Working - Cooktop Working - Not Clicking

Possible Solutions

Is the oven door open?

Depending on the model, make sure the oven door is closed all the way. The elements will not come on if the door is open.  If the oven door is opened during broiling, the broil element will turn off immediately and return once the door is closed.

Is the oven bottom lined with aluminum foil or an oven bottom liner?

Do not cover the oven bottom with aluminum foil or an oven bottom liner. This can block air or gas flow to the burner.

Are there items in the storage drawer?

If the storage drawer is overloaded, items such as pots, pans, or extra racks could potentially interfere with the igniter. Try removing some items. 

Is the gas Pressure Regulator Shut-Off Valve in the "ON" position?

Gas ranges have a shut-off valve located on the pressure regulator.

  • The shut-off valve may have been turned to the "OFF" position during handling or transportation, or a utensil or cooking sheet in the storage drawer may have contacted the lever.
  • When the shut-off valve is in the "OFF" position, gas flows to the cooktop burners but does not supply the oven.
  • This is different from the main gas supply line coming from the home gas supply.

CLICK HERE for more information on the Regulator Shut-Off Valve.

CLICK HERE to watch a video on how to check the gas regulator shut-off valve.

Is the main gas valve turned on?

Check to make sure that the main gas valve is on. If the range has been recently installed or re-connected to the gas supply, turn on any one of the surface burner knobs to release air from the gas line.  

Refer to the Installation Instructions for detailed information on the main gas valve.

Is the unit power cord connected to a grounded, operational outlet?

The correct operation of surface burner and oven ignitors depends on the unit's having a good ground path for the spark to travel.

  • Verify the power cord is connected to a 120 Volt AC, grounded, operational outlet. 
  • Do not connect the power cord with a two(2) prong adapter or extension cord.
  • If you are unsure the outlet is grounded, operational, and is easily accessible, connect a known operating small appliance with similar power cord to the outlet to verify the outlet is operational. 
  • If power supply is not correct, or if you are unsure, contact a qualified electrician.

 

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