Skip to main content
Product Help | KitchenAid

Door Will Not Close - Wall Oven

Possible Solutions

Is the door latch/lock blocked? 

Ensure the door latch is not blocked.  Below are some everyday items that may prevent the microwave from closing or opening:

  • Packing and/or shipping material
  • Dish or bakeware.  Ensure the dish is the correct size for the microwave; an oversized plate will prevent the door from closing. 
  • Check that the cooking rack (if equipped) is not out of position and that the door is not allowing it to close.

Does the door contact area need to be cleaned? 

Check to make sure there is no soil build-up on the door contact area

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

  • Was this article helpful?