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Product Help | KitchenAid

Diamond Blender Troubleshooting

KitchenAid Diamond Blender Troubleshooting

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Blender does not operate when a setting is selected

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No indicator lights are lit. 

Check to see if the Blender is plugged into a grounded 3-prong outlet. If it is. press POWER: then unplug the Blender. Plug it back into the same outlet, and Press POWER. If the Blender still does not work, check the fuse or circuit breaker on the electrical circuit the Blender is connected to and make sure the circuit is closed.

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All indicator lights are flashing at the same time. 

If Blender is plugged in, but nothing happens when POWER is pressed, and all indicator lights are flashing, the motor rotor may be locked. Press POWER; then unplug the Blender. Plug it back in; then press POWER and select the desired speed.

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One indicator light is flashing alternately. 

If the Blender is plugged in, but will not start and one light is flashing alternately from all the other indicator lights, the Blender may have a stuck key. Press POWER to turn off the Blender; then unplug the Blender. Plug the Blender back in and press POWER to turn back on to reset the stuck key.

 

Blender stops while blending

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All indicator lights are flashing at the same time. 

The Blender may be overloaded. If the Blender becomes overloaded when blending heavy ingredients, it will automatically shut off to avoid damage to the motor. Press POWER to reset the Blender and unplug the power cord. Remove the pitcher assembly from the base and divide contents into smaller batches. Adding liquid to the pitcher may also reduce the load on the Blender.

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All indicator lights are flashing alternately. 

The Blender may be jammed. If it is jammed, the Blender will stop running to avoid damage to the motor. Press POWER to reset the Blender and unplug the power cord. Remove the pitcher assembly from the base and, with a scraper. free the blades by breaking-up or removing the contents at the bottom of the pitcher. 

 

Why is my blender blade turning but not mixing the ingredients?   

Occasionally, when blending, the ingredients get stuck above the blade. This is called "bridging". When this occurs, the rpm of the blender increases very quickly and the ingredients stop mixing as the blade is just turning in a pocket of air inside the ingredients. 

What to do:

Stop the blender and use a spatula to tamp down to "pop the bubble". You can also use a slower speed or use a bit more liquid to get the viscosity or thickness of the mix to come down.

Blender Lights Flashing

CLICK HERE for information and troubleshooting on flashing lights for various models.

Blender Jar Difficult to Attach or Remove

If your blender jar has become suddenly difficult to attach or remove without great force, please Contact Us.

Oily Residue on Bottom of Jar

There are bearings in the blender that allow it to run smoothly and quietly. It is normal that as the blender is used,  you may see residual oil from the bearings on the bottom of the blender jar. This oily residue can be wiped clean. It is more noticeable on clear blender jars.

If these suggestions did not help, please Contact Us or visit our Service Locator.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

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