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Product Help | KitchenAid

How to Purchase Pods and Troubleshooting - Nespresso

Troubleshooting for KitchenAid Nespresso 

If the power-on indicator remains off and the Espresso Machine fails to heat when the Brewing button is pressed

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Check to see if the Espresso Machine is plugged into a grounded 3-prong outlet. if it is, unplug, plug it back in, and press the Brewing button again. If the Espresso Machine still does not operate, check the fuse or circuit breaker on the electrical circuit the machine is connected to and make certain the circuit is closed. 

If coffee does not flow from the spout

  • The water tank may be empty.
  • Espresso Machine may need to be descaled.
  • Capsule container may need to be emptied:
    • Check to see that there is not a capsule blocked inside the Espresso Machine.
    • Check to see that the capsule was inserted in the correct orientation.
    • Check to see that the handle is completely closed, see the "Brewing espresso" section.

NOTE: If not cleared the brew water will flow into the capsule container to the maintenance unit. (Lift drip grid and check if unbrewed water is present).

If coffee grounds found in cup

The handle/capsule door was opened too soon. Wait 3 seconds after the brewing cycle has completed before opening the capsule door.

If the LEDs in position 1 and 6 blink alternately at 2 blinks per second

This indicates the "overheating" error code. The lights will continue to flash until the Espresso Machine is ready, or it enters standby mode.

If the LEDs in position I and 6 blink 3 times alternately every 2 seconds at two blinks per second

This indicates the "electronic" error code. Allow the Espresso Machine to go into standby mode, then check to see if the error is still there after reactivating. 

Additional Support

Nespresso and KitchenAid are in partnership with this product. Nespresso offers support 24/7 at 1-800-562-1465. You can also visit the Nespresso website to purchase pods and other supplies or locate a supplier near you.


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