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Product Help | KitchenAid

Not Turning On/Fails to Start - Cordless Food Chopper

Possible Solutions

Is your Food Chopper charged?

Charge the battery when the Battery status indicator is red or when the battery is completed drained. If you have a circuit breaker box, check to make sure that the circuit is closed.

Is the Blade Installed Correctly?

Make sure to press down firmly on the top of the blade until it "locks" into place.  It will chop even if not fully locked into place, but not as uniformly, and it may stop during processing, or not turn as well.

Is the Work Bowl Attached Correctly?

The food chopper work bowl and lid have a safety locking mechanism that must be properly assembled for the food chopper to turn on. All parts may appear to be aligned, but it's important to assemble in the correct order to ensure success.

  1. Place work bowl on base, and if your model has a handle, slide the handle from the left to right and center in the front of the chopper.
  2. Drop the blade into the chopper and push down.  Some models have blades that "click" into place.
  3. Attach the chopper lid, sliding from left to right front center to align the locking mechanism.

Is the Blade or Shaft Worn or Damaged?

Turn the multipurpose blade over and examine the underside. If a piece of plastic is worn or missing, that will prevent it from engaging with the power shaft. It may turn while there is no load, but it may not process foods.

If these suggestions did not help, please Contact Us or visit our Service Locator.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

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Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
 

 

 

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