Skip to main content
Product Help | KitchenAid

Not Turning On/Fails to Start - Cordless Food Chopper

Possible Solutions

Is your Food Chopper charged?

Charge the battery when the Battery status indicator is red or when the battery is completed drained. If you have a circuit breaker box, check to ensure the circuit is closed.

Is the Blade Installed Correctly?

Press down firmly on the top of the blade until it "locks" into place.  It will chop even if not fully locked into place, but not as uniformly, and it may stop during processing or not turn as well.

Is the Work Bowl Attached Correctly?

The food chopper work bowl and lid have a safety locking mechanism that must be properly assembled for the food chopper to turn on. All parts may appear to be aligned, but it's important to assemble in the correct order to ensure success.

  1. Place the work bowl on the base, and if your model has a handle, slide the handle from the left to right and center in the front of the chopper.
  2. Drop the blade into the chopper and push it down.  Some models have blades that "click" into place.
  3. Attach the chopper lid, sliding from left to right front center to align the locking mechanism.

Is the Blade or Shaft Worn or Damaged?

Turn the multipurpose blade over and examine the underside. If a piece of plastic is worn or missing, that will prevent it from engaging with the power shaft. It may turn while there is no load, but it may not process foods.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

  • Was this article helpful?