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Product Help | KitchenAid

Oven Won't Turn On- Convection Countertop Oven

Possible Solutions

Is the countertop oven plugged into a grounded 3 prong outlet? 

Ensure the countertop over is plugged into a grounded 3 prong outlet. See “Electrical Requirements" in the Owner's Manual for additional information.  Check the outlet. If you are unaware if it's working, plug in a household lamp or other small appliance to verify that the outlet is working.

Is the fuse in the circuit to the countertop oven in working order? 

If you have a circuit breaker box, make sure the circuit is closed. Try unplugging the Countertop Oven, then plug it back in.

Is the "Power On" light is flashing rapidly? 

The oven has a 4-hour auto shut-off feature. If using the “Stay on” mode, the oven will automatically shut off after 4 hours and the Power On indicator light will flash rapidly. Rotate the Timer knob to “0”, and then unplug the power cord to turn off the indicator light and reset the Countertop Oven."

Is the Toast function selected? 

The Toast control knob works as the timer. The Toast setting will not function properly if the Time control knob is used.

Is the "Time Knob" not turning On? 

  • Check the physical knob: The time knob has a "D" shaped opening underneath, which attaches to the ―D‖ shaped mechanism that turns the unit on. It is possible that the flat part of the "D" on the knob can break, and then the knob will not turn the actual On/Off mechanism. If the time knob is intact, it should offer resistance when turned. If broken, it will not cause the unit to "tick," and the "On" indicator light will not come on.
  • Time knob may not be turned far enough: The time knob is also the on/off switch but does not activate the unit unless turned past a certain point.
    The time knob should be turned past 10 minutes and then back to the desired time for any time less than 10 minutes. If the time knob is not turned far enough, the timer will "tick," but the on/off indicator light will not turn on, and the heating elements will not heat.

Has the Countertop Oven overheated? 

  • The unit has a safety feature in the form of a thermal overload fuse that will trip if the unit exceeds 550 F (288 C). Once the thermal overload fuse has tripped, the unit will no longer turn on. If the unit could have overheated on the last use, the safety fuse could have been tripped, and now the unit is inoperable.
  • Using aluminum foil in the oven's interior (to cover the crumb tray or rack) could cause the oven to overheat because of the reflective nature of aluminum foil. Aluminum foil may also restrict the natural airflow through the oven, causing the unit to overheat. It is not recommended to cover interior components with aluminum foil. Aluminum foil can be used to cover food to prevent spills and over-browning. 

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