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Kettle Handle or Lid Separating From Body - R25808
Product QualificationOnly Use When Prompted by eCRM |
|
|---|---|
| Brands Affected |
KitchenAid only |
| Product(s) Affected |
Electric Kettle |
| Serial Numbers Affected |
YA325****** to YA724***** Manufactured June 2013 thru June 2017 |
|
Customer Concern/Product Symptom (Customer may have one or more of the following symptoms) |
|
Models Affected
| KEK1722SX (Stainless) | RKEK1722SX (Stainless) | |
| KEK1722ER (Empire Red) | RKEK1722ER (Empire Red) | |
| KEK1722OB (Onyx Black) | RKEK1722OB (Onyx Black) | |
| KEK1722WH (White) | RKEK1722WH (White) | |
| KEK1722QG (Liquid Graphite) | RKEK1722QG (Liquid Graphite) | |
| KEK1722CG (Cocoa Silver) | RKEK1722CG (Cocoa Silver) | |
Model/Serial Location:
The model and serial numbers are located on the bottom of the kettle and the electric kettle power base.
Resolution
If the consumer's product has been identified in eCRM as having a Potential Quality Issue, or if a consumer calls inquiring if they have an affected unit:
| Resolution | |
|---|---|
|
US Resolution
|
Transfer the Consumer to the KASA Kettle Toll-free number 800-874-0608 |
|
Canada Resolution |
Transfer the Consumer to the KASA Kettle Toll-free number 800-874-0608
|
| Other Countries Resolution |
Please provide the link http://repair.whirlpool.com/ to direct them to the appropriate country's website to check their model and serial information to see if affected and who to contact to replace the kettle. |
US and Canada only: Each replacement kettle will include a unique code for a discount off a future order. If a consumer did not receive the code, please escalate to the Quality Assurance Advisor who will arrange to send the code only if you are on the Quality Assurance Team.
If you are not on the Quality Assurance Team, please transfer the consumer to the Quality Assurance Team, at 800-874-0608 who will send the code.
2/20/2018