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Product Help | KitchenAid

Puck Does Not Shave - Shaved Ice Attachment

Possible Solution

Does the recipe mixture is too soft or too hard?

This can occur when a recipe mixture is too soft or too hard. If the mixture is too soft, it may contain too much sugar or alcohol to freeze properly. Consider revisiting the recipe. If the mixture is too hard, the puck may need to temper for longer.

CLICK HERE for more information on Making Shave Ice.

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