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Product Help | KitchenAid

Door Will Not Close - Dishwasher

Possible Solutions

Is the door spring tension set correctly? 

Check the door spring tension prior to installing the dishwasher.

CLICK HERE for more information on checking the door spring tension.

Open Door Drying Function

For models that have the "Open Door Drying" option and the door will not close after the cycle has completed, follow the following recommendation: Push the door close (you may hear a noise) and then cycle the dishwasher's power (turn the power off for 1 minute and turn it back on). After power is restored the door opening system should be reset. 

Is the dishwasher level? 

Make sure the dishwasher is level. The dishwasher must be supported by the leveling legs and rear wheels and must be flat on the floor. Some models will have four leveling legs. The dishwasher must also be square in the cabinet. If the tub opening is not square, the door will not seal properly. This is the responsibility of the customer or installer. 

Are there items between the door seal and the tub of the dishwasher? 

  • Check that there are no items such as silverware stuck between the door seal on the dishwasher door and the tub of the dishwasher. This will cause the door to not shut or seal properly. 
  • Check both racks for items that may be stuck and protruding. Remove any item that is protruding outside the rack.
  • Check for large food particles around the door seal. Large items could cause the door to not shut or seal properly.
Cleans even where you can't see

affresh® cleans deep inside your appliances reaching components such as the tub, racks, pump, valves, drain, and recirculation hoses.

Cleaners are available at many retailers or can be purchased here.

affresh logo1.jpg

Is the Dishwasher Door Latch Broken or Damaged?

A broken or damaged door latch can cause the dishwasher door to not close properly. 

Door Latch.JPG

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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