Top Rack Falls Down - Dishwasher

Is the rack installed correctly? 

If you just received your new dishwasher or if you recently removed the rack, check to see if the wheels are engaged in the rail and the rack stopper is in the closed position.  If the stopper is in the "Open" position, the rack can pull out from the rail on that side.  Push the stopper back to the closed position; you will feel a click once closed. 

See Removing the Top Rack from the Dishwasher for additional information.

Are you experiencing movement issues with the rack (difficulty sliding in and out)? 

If the dishwasher is new, make sure that all shipping material is removed from inside the dishwasher. Also make sure that there is no debris caught in the wheels and that large objects (pans, cutting boards, long spoons, etc.) are not interfering with the movement of the rack.

Link to eCRM and Schedule Service with Pre-ID
Link to eCRM