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Product Help | KitchenAid

Not Draining - Dishwasher

Possible Solutions

When are you noticing water in the dishwasher?

There are different reasons why you may notice water in your dishwasher. Determining when the water is remaining in the dishwasher is important to identify what the issue is. If you notice water in the dishwasher immediately after the cycle is completed, select "at the end of the cycle" above.

Is there standing water in the filter area?

It is normal for there to be a small amount of standing water in the dishwasher filter area. You may notice this water when you remove your dishwasher filters for regular cleaning. The water is there to keep the seals in that area from drying up. This small amount of water is drained when you start your next cycle and is replaced with fresh water. 

The picture below shows the normal amount of standing water in the dishwasher filter/sump area.

Normal amount of standing water in the dishwasher filter/sump area.

Is the garbage disposer knockout plug removed? 

If the dishwasher is connected to a garbage disposer, be sure the knockout plug has been removed from the disposer inlet.

CLICK HERE for more information on removing the garbage disposer knockout plug.

CLICK HERE to watch a video on how to connect the dishwasher drain to a garbage disposer

Are there any obstructions in the drain or garbage disposer? 

Check for any food or obstructions caught in the drain or the garbage disposer. Run the disposer to clear the obstruction. 

Is the door open or unlatched?  Is the START/RESUME indicator flashing?

If the door is opened during a cycle or the power is interrupted, the Start/Resume indicator flashes.  Resume the cycle by pressing START/RESUME and closing the door within 3 seconds.  

Is the water supply valve turned off?

The water supply valve must be turned on for the dishwasher to fill.

Is the overfill protection float restricted?

Remove obstructions from the float area. Move the float up and down to see if it moves freely. The overfill protection float (in the front right corner of the dishwasher tub) keeps the dishwasher from overfilling. It must be in place for the dishwasher to operate.

The overfill protection float (in the front right corner of the dishwasher tub) prevents the dishwasher from overfilling.

Is the loop at the end of the drain hose at least 20" (50.8 cm) above the subfloor or floor?

Your dishwasher could be siphoning. Make sure to connect the drain hose to waste tee or disposer inlet above drain trap in house plumbing and 20" (50.8 cm) minimum above the floor.

CLICK HERE for more information on connecting the dishwasher to the drain.

CLICK HERE to watch a video on how to connect the dishwasher to the drain.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
   

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States
 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
   

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States