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Product Help | KitchenAid

Heating Element Not Working - Dishwasher

Possible Solutions

Is the heating element working properly?

Instruct the customer to run a cycle with the Sanitize option selected. If the Sanitize LED is on steady (not blinking), there is no problem with the dishwasher's heating element. This will cause the customer to have to call back after the cycle has completed but inform them that this will help to determine if there is a mechanical problem with the dishwasher. If the Sanitize cycle has completed, the dishwasher has reached its max temperature, therefore the heating element (which performs the drying function) is working properly. Inform the customer that today's dishwashers are more energy efficient and the key to optimal drying performance is proper loading and the use of Rinse Aid. 

If the Sanitize LED is blinking (not on steady), there may be a problem with the dishwasher's heating element. If the customer has ran the Sanitize cycle test and has called back in schedule service. 

Still need help? Contact us or schedule service.

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Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
   

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States