Is the mullion or vertical hinged seal folded outward?
On French door models, there is a vertically-hinged seal on the left refrigerator door. The doors can be opened and closed either separately or together. When the left-side door is opened, the hinged seal automatically folds inward so that it is out of the way. When both doors are closed, the hinged seal automatically forms a seal between the two doors. If the seal is folded outward when the door is open, make sure to fold it inward by hand before the door is closed. If the seal remain in the outward position the doors will not close or seal properly.
Are there any food items being stored in the doors?
The refrigerator doors are designed to be slightly different heights when the refrigerator is empty, in order to account for the weight of food that will be placed on the doors. Adding food to the doors will help properly align the doors and provide a proper seal.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.