Skip to main content
Product Help | KitchenAid

Soft Closure or Self Closure Not Working - Built-In Refrigerator

HCR_005_web_ENV1 - Excessive Weight Hazard.jpg  

Possible Solutions

Were the doors removed?

For your convenience, the refrigerator doors have bottom hinges with door closers.  These closers allow the doors to swing fully closed with just a gentle push. So that the closers feature will operate properly, the doors must be removed only when open to a 90° angle to the front of the cabinet. If one or both doors were not at a 90° angle when removed, the bottom door hinge must be reset. 

CLICK HERE for the full instructions on how to reset the door hinge.

CLICK HERE to watch a video on how to reset the hinge.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

  • Was this article helpful?