Low Ice Production - Built-In Refrigerator

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Possible Solutions

Is the water filter installed correctly?

If the water filter is incorrectly installed, it can reduce the water flow to the ice maker, which will cause thin ice cubes or low ice production.

CLICK HERE for additional information on how to install your water filter.

NOTE: If your water filter is located below the crisper drawer, make sure the water filter is locked into place and the arrows are aligned.

To open, push the water filter door up, which is located at the upper left above the refrigerator or freezer compartment. Turn the water filter 90° counterclockwise to unlock.

Does the water filter need to be replaced?

It is recommended that the KitchenAid water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps to ensure a continual supply of cleaner, fresh-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently. A clogged or incorrectly installed water filter can reduce the water flow to the ice maker and dispenser, potentially causing low ice production and a slowed water flow. KitchenAid recommends using everydrop® water filters. Find the right replacement filter for your refrigerator, and make the simple switch for clean water year-round.

Take a look at Does the Water Filter Need to be Replaced?

Was the water filter flushed?

Flushing the system is needed every time the filter is changed or when it is first installed. Flushing your refrigerator water filter is a key step that reduces excess air, prepares the filter for use, and removes excess carbon. Air in the water system may cause dripping at the dispenser, small or hollow ice cubes, or a cloudy appearance in the water quality. The amount of water needed to flush the water filter varies depending on the specific filter. Some filters require 1, 2, or 4 gallons to be dispensed for a proper flush; refer to the water filter's instructions for specific guidelines.

Review How to Flush the Water System in a Refrigerator for more information.