Refrigerator just installed?
Allow 24 hours to produce the first batch of ice. Discard the first 3 batches of ice produced. Allow 2 - 3 days to completely fill the ice storage bin. The ice maker should produce approximately 3.2 lbs (1.5 kg) of ice per day under normal operation.
Do you have the correct water pressure?
Thin or hollow ice cubes are likely due to low water pressure.
CLICK HERE for more information on getting the correct water pressure.
Is the water line connected to a water supply and fully turned on?
Make sure the water supply is properly connected to a cold water supply and the water shutoff valve is fully opened.
Check to make sure there are no kinks in the water supply line. A kink in the line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.
Are you using a reverse-osmosis system?
Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure to the refrigerator, which will result in thin ice cubes or low ice production.
CLICK HERE for more information on using a reverse-osmosis system.
If you still have questions regarding your water pressure, call a licensed, qualified plumber.
Was the water system flushed after filter installation or replacement?
Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time. Air in the water system may cause dripping at the dispenser or small/hollow ice cubes.
CLICK HERE for more information on how to flush the water system.
CLICK HERE to watch a video on how to flush the water system
Is the water filter installed correctly?
If the water filter is incorrectly installed it can reduce the water flow to the ice maker, which will cause thin ice cubes or low ice production.
CLICK HERE for additional information on how to install your water filter.