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Product Help | KitchenAid

Low Ice Production - Side by Side Refrigerator

Possible Solutions

Perform an Ice Cube Test 

To determine if the ice maker is making the correct amount of ice, a cube count test can be performed.  

Cube Count Test

  1. Empty the ice bin
  2. Wait 24 hours (do not use and/or dispense any ice during this time)
  3. Remove the ice bin and count the ice cubes

This type of ice maker should produce 56 - 72 cubes, during normal operating conditions. If the cube count test results are within the normal range, the ice maker works correctly. 

New Installation?

Wait 24 hours after ice maker installation for ice production to begin. Wait three days for full ice production.

Was the water filter recently replaced? 

If the water filter was just replaced or installed, ensure the filter was installed correctly.  If the water filter is not seated properly, it can cause; no or low ice production and water not dispensing properly.  Try removing the water filter and re-installing it. 

CLICK HERE for information on how to replace the water filter

Is there a kink in the water supply line?

A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Does your water filter need to be replaced?

It is recommended that the water filter be replaced every six months when the indicator light comes on or as needed.  A clogged water filter can cause several issues, including low or no ice production.  Replacing your water filter will also help reduce the number of containments in the water supply. 

Was the water system flushed after filter installation or replacement?

Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time.  The air in the water system can cause several issues, including low or no ice production. 

CLICK HERE for more information on how to flush the water system.

Do more with fresh, filtered water

Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an EveryDropTM water filter, visit your local retailer or visit EveryDrop online.

Home | Everydrop Water

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