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Product Help | KitchenAid

Doors Not Closing Properly

What to check if your KitchenAid refrigerator door is not closing properly

If you are experiencing problems with your KitchenAid refrigerator door shutting, run through the following checklist in order to ensure it is able to close properly.

  • Are there food packages blocking or preventing the door from closing
  • Are the shelves or bins out of position
  • Is the refrigerator level
  • Are the door gaskets dirty, sticky or damaged
  • Is the ice bin out of position 

Was your refrigerator recently installed?

If your refrigerator was recently installed, make sure all packaging has been removed. Some packaging used to avoid damage during shipping could keep the door from closing. Also if the doors were removed during installation check to make sure they were installed correctly.  Doors that are incorrectly installed may not close or seal properly. 

CLICK HERE for additional information on aligning the doors

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Is the vertical-hinged seal folded inward?

On French door models, there is a vertically-hinged seal on the left refrigerator door.  The doors can be opened and closed either separately or together.  When the left-side door is opened, the hinged seal automatically folds inward so that it is out of the way. When both doors are closed, the hinged seal automatically forms a seal between the two doors.  If it is folded outward when the door is open, make sure to fold it inward by hand before the door is closed.

Is the refrigerator level?

If refrigerator doors don't close on their own, it may be because the refrigerator is tilted forward. Adjusting the front of the refrigerator slightly higher than the back will allow the doors to close more easily and with little force. Adjusting the refrigerator's tilt is done by adjusting the leveling screws. For additional information on leveling your refrigerator see the Installation Instructions or Owner's Manual.
NOTE: Your refrigerator doors may not level properly if the floor beneath the refrigerator is not level. Make sure the floor where the refrigerator is to be placed is level.
CLICK HERE for additional information on leveling the refrigerator