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Product Help | KitchenAid

How to Troubleshoot the Freestanding Ice Maker

How to Troubleshoot the KitchenAid Ice Maker?

If your KitchenAid Ice Maker is not working, use this troubleshooting guide to diagnose common problems.

  • The ice maker turned off. 
  • The ice maker jammed.
  • The water filter needs to be replaced.
  • The water system needs to be flushed.
  • Check the water supply line.

Is the Ice Maker Turned on? 

Lift the wire shutoff arm to the OFF (arm up) position and listen for the click.

Verify that the ice maker is turned on. There are various ice maker types, so please refer to your Owner's Manual for specific instructions for your model. If the ice maker is on, but disconnected from the water supply line, the following could happen:

  • The ice maker will continue to try to make ice, causing a buzzing sound
  • A refrigerator section may be too cold
  • Food in crisper drawers may freeze

Is the Ice Maker Jammed?

First, ensure that ice is not jammed in the ejector arm of the ice maker. Remove jammed ice from the ejector's arm using only a plastic utensil, so the ice maker is not damaged. This will likely resolve the issue. Because the ice may not be completely frozen yet, when the harvest fingers try to harvest the ice cubes, the fingers bring up icy water that attaches to the stripper. This icy water can then freeze on the stripper during the next cycle causing an ice bridge. This ice bridge will cause the harvest fingers to jam.

Does Your Water Filter Need to be Replaced?

A clogged or incorrectly installed water filter will reduce the water flow to the ice maker and could cause thin, low, or no ice production. 

CLICK HERE for additional information on checking the water filter.

To purchase water filters, visit Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.


Was the water system flushed after filter installation or replacement?

Flush the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time.  Air in the water system may cause dripping at the dispenser or small/hollow ice cubes. 

CLICK HERE for more information on how to flush the water system.

Check the water supply line.

When checking the water supply line, ensure the water supply is properly connected to a cold water supply, and the water shutoff valve is fully opened. 

Next, check to make sure there are no kinks in the water supply line. A kink in the line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.