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Product Help | KitchenAid

Ice Cubes are Off Colored or Debris

Possible Solutions 

How is the water quality?

The quality of your ice and water will be only as good as the water supplied to your ice maker. Avoid connecting the ice maker to a softened water supply. Water softener chemicals (such as salt) can damage parts of the ice maker and lead to poor-quality ice. If a softened water supply cannot be avoided, ensure the water softener is operating properly and well-maintained.

Was new plumbing recently connected or installed?

New plumbing connections, such as PVC pipes and fittings, can cause discolored or off-flavored ice. Discard the first three batches of ice produced. Allow 24 hours for the ice maker to make new ice.

CLICK HERE for more information on how to flush the water system.

Is the food properly stored?

Check for properly wrapped food. Ice and water absorb odors.  Use airtight, moisture-proof packaging to help avoid odor transfer from stored food. If the ice cubes have an odd taste or odor, throw them away. Allow 24 hours for the ice maker to produce more ice.

Is the correct water supply line installed?

Verify that you are using one of the recommended water supply lines:

  • Copper Water Supply Line
  • A Water Supply Line approved by KitchenAid

Depending on the household water supply properties and the type of supply line used, properties in the water may cause different types of supply lines to react in different ways; this has the potential to result in bad odor or taste in the refrigeration water and ice systems.

Does the ice bin need to be cleaned?

If the ice bin is not regularly cleaned, ice particles and debris can fuse to the ice cubes, causing grey or discolored ice.  The ice bin should be cleaned with water and a soft cloth. Ensure the ice bin is fully dry before returning it to the freezer. 

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