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Product Help | KitchenAid

Not Dispensing Crushed Ice - Side by Side Refrigerator

Possible Solutions

Is Crushed Ice selected?

Ensure "Crushed Ice" is selected on the dispenser controls.

Has the ice clumped together?

If the ice in the storage bin clumps together, break up ice using a plastic utensil and discard.

NOTE: Do not use anything sharp to break up the ice. This can cause damage to the ice bin and the dispenser mechanism.

Does the ice bin need to be cleaned?

If ice is not dispensed regularly, it may be necessary to empty the ice storage bin and clean the ice delivery chute, the ice storage bin, and the area beneath the storage bin every 2 weeks. Build up of ice shavings could also cause the dispenser to not function properly.  Emptying and cleaning the ice bin will remove the ice shaving that might be preventing the crushed ice feature to not work.  

Cleaning the ice bin

  1. Remove the ice bin
  2. Empty the ice from the bin
  3. Hand wash, rinse, and dry the ice bin thoroughly. Make sure the bin is completely dry before reinstalling into the refrigerator. 

Is the ice bin installed correctly?

If the ice storage bin was removed and not properly replaced it could cause the ice maker to not function properly.  Try removing and replacing the ice storage bin. 

  • Remove the ice storage bin by inserting your fingers into the hole at the base of the bin and pulling the latch to release the bin from the compartment. Lift the storage bin up and pull it straight out.
  • Replace the storage bin inside the ice compartment and push down to make sure it is firmly in place.

NOTE: For ice bin installation for your specific model reference your Owner's Manual.

Is the ice dispenser chute clogged?

Humidity causes ice to naturally clump together. Ice particles can build up until the ice dispenser chute becomes blocked. Clean the ice delivery chute and the bottom of the ice storage bin using a warm, damp cloth, and then dry thoroughly.

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