Not Dispensing Ice or Water - Refrigerator

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Possible Solution

Is the dispenser paddle or pad fully engaged?

If the dispenser paddle or pad is not fully engaged, the dispenser will not dispense ice and/or water. Check to make sure the glass is engaging the paddle or switch by firmly press the pad or paddle.

How to Dispense Water or Ice

Select water or ice on the display (Depending on Model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.

NOTE: Please see your Owner's Manuald for specific information on dispensing water and/or ice for your model.

Is the Control Lock activated?

The water dispenser can be turned off for easy cleaning or to avoid unintentional dispensing by small children and pets. It simply deactivates the dispenser controls and pad.

CLICK HERE for more information on how to use the control lock function

Is the water line connected to a water supply and turned on?

Make sure the water supply is properly connected to a cold water supply and the water shutoff valve is fully opened.

Check to make sure there are no kinks in the water supply line. A kink in the line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Is there a kink in the water supply line?

A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Does your water filter need to be replaced?

It is recommended that the water filter be replaced every 6 months when the indicator light comes on, or as needed. A clogged water filter can cause several issues including reducing the amount of water being dispensed. Replacing your water filter regularly will also help reduce the number of containments in the water supply.

Was the water filter flushed?

Use a sturdy container to depress and hold the water dispenser lever for 5 seconds and then release it for 5 seconds.
Repeat the process until water starts to flow at a steady pass and all the air is out of the water line. You may discard up to 4 gallons of water during this process.

After flushing the water system, allow 24 hours for the refrigerator to cool and chill the water. Then, dispense enough water every week to maintain a fresh supply.

Do more with fresh, filtered water

Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an EveryDrop^TMwater filter, visit your local retailer or visit EveryDrop online.