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Product Help | KitchenAid

Randomly Dispensing Ice - Refrigerator

Possible Solutions

Is the Control Lock or Dispenser Lock on?

The dispenser can be turned off for easy cleaning or to avoid unintentional dispensing by small children and pets. The lock feature does not shut off power to the refrigerator, to the ice maker, or to the dispenser light. It simply deactivates the dispenser controls and pad.

Is the ice dispenser chute clogged?

Humidity causes ice to naturally clump together. Ice particles can build up until the ice dispenser chute becomes blocked. Clean the ice delivery chute and the bottom of the ice storage bin using a warm, damp cloth, and then dry thoroughly.

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Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

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