Was the refrigerator just installed?
Allow 24 hours to produce the first batch of ice. Discard the first 3 batches of ice produced. Allow 2 - 3 days to completely fill the ice storage bin.
Do you have the correct water pressure?
Hollow or thin ice cubes are likely due to low water pressure.
CLICK HERE for more information on getting the correct water pressure.
Is the water line connected to a water supply and fully turned on?
Make sure the water supply is properly connected to a cold water supply and the water shutoff valve is fully opened.
Check to make sure there are no kinks in the water supply line. A kink in the line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.
Are you using a reverse-osmosis system?
Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure to the refrigerator, which will result in thin ice cubes or low ice production.
CLICK HERE for more information on using a reverse-osmosis system.
Does your water filter need to be replaced?
It is recommended that the water filter be replaced every 6 months when the indicator light comes on, or as needed. A clogged water filter can cause several issues including low or no ice production. Replacing your water filter regularly will also help reduce the amount of containments in the water supply.
Was the water system flushed after filter installation or replacement?
Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time. Air in the water system can cause several issues including low or no ice production.
CLICK HERE for more information on how to flush the water system.
CLICK HERE to watch a video on how to flush the water system.
Is the water filter installed correctly?
If the water filter is incorrectly installed it can reduce the water flow to the ice maker, which will cause thin ice cubes or low ice production.
CLICK HERE for additional information on how to install your water filter.
Is the water filter damaged?
- Remove the filter and inspect it for cracks or damage.
- If the filter is cracked or damaged, replace the filter with a new one.
Are the o-rings correctly installed on the filter?
- Be sure the O-rings are still in place.
- If the O-rings are damaged or missing, replace the filter.
Is your filter marked with KitchenAid or EveryDropTM?
Filters with our KitchenAid or EveryDropTM are Certified Genuine Parts. Please note that the use of of a Certified Genuine filter is recommended for maximum refrigerator performance.
To purchase water filters, visit EveryDropWater.com. Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.
Still need help? Contact us or schedule service.
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