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Product Help | KitchenAid

Making too Much Ice - Ice Maker in Refrigerator - Side by Side Refrigerator

Possible Solutions

Is the ice maker turned on?

Check to make sure the ice maker is turned "on".  Below are a couple of common style ice makers, but for instructions for your specific refrigerator please reference the Owner's Manual.

Style 1 Style 2 Style 3 Style 4
  •  The On/Off switch is located on the bottom of the ice maker, which can be accessed by lifting and opening the ice maker door.

ice maker style 4.png

  • To turn the ice maker, "On" lower the wire shutoff arm.
  • To manually turn "Off" the ice maker, lift the wire shutoff arm.


  • To turn the ice maker "On", lift open the ice maker door and lower the wire shutoff arm.
  • To manually turn "Off" the ice maker, lift the wire shutoff arm.

    Ice Maker Style 3.png

  • The On/Off switch is located on the left wall of the freezer door, and can only be accessed when the ice storage bin has been removed.

Ice Maker Style 1.png

CLICK HERE to watch a video on How to Rest the Ice Maker.

Are you storing anything other than ice in the bin? 

Storing anything other than the ice produced by the ice maker can cause damage to the internal mechanisms in the ice maker module. This damage could cause the ice maker to over produce ice. 

NOTE: This also includes adding or storing bagged ice in the ice bin. 

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