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Product Help | KitchenAid

Condensation on the Mullion or Center Rail - Side by Side Refrigerator

Possible Solutions

Is the Energy Saver or Humidity feature turned On?

Certain refrigerators are equipped with a separate control to prevent exterior moisture from forming on the vertical hinged seal. Within the seal is a heater that warms the surface to prevent exterior moisture. The Energy Saver or Humidity Feature controls a heater that helps to reduce moisture on the vertical hinged seal.  Turning this feature On/Off will vary by model, so please reference your Owner's Manual for specific instructions. 

To operate this feature, follow this instruction: 

  • Press the control to "On" to save energy when the environment is less humid. 
  • Press the control to "Off" when the environment is warm and more humid, or if moisture is noticed on the vertical hinged seal.

CLICK HERE for more information on setting the controls

NOTE: It may take up to 24 hours for the condensation to be eliminated, once the Energy Saver feature has been turned off. 

Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.