Skip to main content
Product Help | KitchenAid

Leaking at the Bottom - Side by Side Refrigerator

Possible Solutions

Is the water supply line cracked or damaged?

If water appears to be leaking from the refrigerator, make sure that the water line from the household water supply to the refrigerator is not damaged or cracked.

Is the tubing firmly inserted into all fittings/connections? 

Check all connections that are accessible, such as the connection at the supply valve and the connection point of the supply tubing onto the back of the refrigerator. Make sure the tubing is firmly inserted into all fittings and that all fittings are tightened. 

Is the saddle valve or shut off valve leaking? 

Check all connections at supply valve, saddle valve or shut off valve style, make sure the tubing is firmly inserted into all fittings and that all fittings are tightened. 

Is the water filter installed correctly or damaged? 

NOTE: This would apply for refrigerators with bottom or base grill filter installation.

If the water filter was not installed correctly, it could cause the refrigerator to leak. Please remove the filter and try installing again. Remove the filter and inspect it for cracks or damage. If the filter is cracked or damaged, replace the filter with a new one. Also, be sure the O-rings are still in place. If the O-rings are damaged or missing replace the filter.

CLICK HERE for additional information on how to install your water filter. 

Does the water filter need to be replaced?

It is recommended that the water filter be replaced every 6 months, when the indicator light comes on, or as needed.  Chemicals, minerals and other impurities, found in the water, can cause the water filter housing to break down over an extended period of time, causing the water filter to leak.

If the filter is leaking and you are not able to immediately replace it, leave the filter out so the water system is in bypass mode. With the filter removed, the water system will continue to operate. 

CLICK HERE for more information on changing the water filter

Is the water dispenser tubing properly connected?

Check to make sure the water dispenser tubing has been properly connected, especially if the doors were removed during the delivery process. The water dispenser tubing is located under the left freezer door, on side by side style refrigerators.  Please see the Owner's Manual for complete installation instructions.

NOTE: The water dispenser tubing is located in different locations depending on the type of refrigerator.  Please reference the Owner's Manual or Installation Instructions for the exact location and installation instructions.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States