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Product Help | KitchenAid

Not Powering On - Ice Maker

Possible Solutions

Is the water pressure correct? 

Ensure your water pressure is between 30 and 120 PSI. If your water pressure is not in this range contact a certified plumber.

Is the water supply turned fully on?

If the water supply is not fully opened, or turned all the way on it could cause a low or no ice production.  Not having the water supply completely open can also cause a "whooshing" noise to occur. 

Is the drain hose kinked?

Check to make sure the drain hose is not kinked.  A kinked hose can cause low ice production, no ice production and can also cause no power or intermittent power to the ice maker.  If the drain hose is twisted or kinked, straighten out the line and restore power to the ice maker.  If the ice maker required removal from a cabinet, to check the drain hose, take extra precaution when sliding it back in, ensuring the drain line does not re-kink. 

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Was the correct drain hose installed?

Verify the correct drain hose has been installed on the ice maker.  We recommend only using the kink-resistant drain hose that is supplied with the product. A 10 ft. the corrugated drain hose must be used when installing the optional drain pump accessory kit.  If the correct drain hose is not used it could cause low ice production, no ice production and can also cause no power or intermittent power to the ice maker. 

Is the power supply connected correctly?

Make sure the power cord is plugged into a 3 prong outlet. A 115 Volt, 60 Hz., AC only 15- or 20-amp fused, grounded electrical supply is required.

  • It is recommended that a separate circuit serving only your refrigerator is provided.
  • Use an outlet that cannot be turned off by a switch.
  • Do not use an extension cord.
  • Check the outlet. If you are unaware if it's working, plug in a household lamp, or other small appliance to verify that the outlet is working.

Has the check circuit breaker or a household fuse blown or tripped?

  • Check to see if a household circuit breaker or Ground Fault Circuit Interrupt (GFCI) outlet has tripped. If so, reset the circuit breaker or Ground Fault Circuit Interrupt. 
  • If the refrigerator is on a fuse box, check to see if a fuse has blown and replaced it, if necessary. If the problem continues, call an electrician. 

Is the drain hose too high or too long?

For models with a built-in pump, ensure the drain pipe does not exceed 9 feet above the pump outlet and no more than 30 feet from the pump location.  If the drain hose exceeds the maximum recommended runs, it could cause low ice production, no ice production and can also cause no power or intermittent power to the ice maker. 

Is the drain hose connected to a garbage disposer? 

If the drain hose is connected to a garbage disposer check to make sure the knockout plug has been removed.  If the plug has not been removed, the water is unable to drain properly which will cause no power or intermittent power to the ice maker. 

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