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Product Help | KitchenAid

Not Draining - Ice Maker

Possible Solution

Is the correct type of drain being used?

Gravity Drain Systems

Gravity drain systems are used when a nearby floor drain is available and must not have low points where water can settle. The floor drains must be large enough to accommodate drainage from all drains.

Drain Pump Systems

A drain pump is designed to pump water to a maximum height of 10 ft (3 m) and is necessary when a floor drain is unavailable. Use only KitchenAid approved drain pump kit part number 1901A. Some models come with the drain pump already equipped; if your ice maker didn't come with a drain pump, and it is needed, it can be purchased as an accessory.

Is the drain hose properly aligned over the drain? 

Ensure the drain hose is aligned properly over the drain. If it's not properly aligned, it could cause leaking and draining issues. Move the ice maker to align the drain. See “Connecting to Water Supply" in the Owner's Manual, for specific information for your model.

Was the correct drain hose installed?

Verify the correct drain hose has been installed on the ice maker.  We recommend only using the kink-resistant drain hose that is supplied with the product. A 10 ft. corrugated drain hose, must be used when installing the optional drain pump accessory kit.  If the correct drain hose is not used, it could cause low ice production, and no ice production, and can also cause no power or intermittent power to the ice maker. 

This accessory is available for purchase. Locate the accessories page in the menu above.

Is the drain hose too high or too long?

For models with a built-in pump, ensure the drain pipe does not exceed 9 feet above the pump outlet and no more than 30 feet from the pump location.  If the drain hose exceeds the maximum recommended runs, it could cause low ice production, no ice production, and can also cause no power or intermittent power to the ice maker.


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