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Product Help | KitchenAid

Ice Stuck on Freezer Plate - Ice Maker

Possible Solutions

Is the ice maker level?

It is important for the ice maker to be level in order to work properly. Depending upon where you install the ice maker, you may need to make several adjustments to level it. You may also use the leveling legs to lower the height of the ice maker for under counter installations.

CLICK HERE for more information on how to level the Ice Maker 

Does your ice maker need to be cleaned?

Minerals that are removed from water during the freezing cycle will eventually form a hard scaly deposit in the water system of your ice maker. This scaly deposit build-up could restrict the ice block from sliding off the Freezer Plate onto the Cutting Grid. Regularly cleaning the system helps remove the mineral scale buildup. How often you need to clean the system depends upon how hard your water is. With hard water of 15 to 20 grains/gallon (4 to 5 grains/liter), you may need to clean the system as often as every six months.

CLICK HERE for more information on how to clean the Ice Maker

What do you need to clean the ice maker?

You will need to use one 16-ounce (473 mL) bottle of approved ice maker cleaner.  We recommend using the Affresh® Ice Machine Cleaner part number W11179302.

Affresh Cleaner.jpg

 

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