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KitchenAid Product Help

Why is Ice Stuck on the Cutting Grid

Ice is Getting Stuck on the Cutting Grid of My KitchenAid Ice Maker

Ice can get stuck on the cutting grid for a couple of different reasons, if there is ice stuck between the evaporator plate and the cutting grid try the following: 

  • Ensure the Ice Maker is leveled properly
  • Check to make sure the grid harness is completely plugged in
  • Run a clean cycle.  Mineral build up could be causing the ice to get stuck.

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You will need to use one 16-ounce (473 mL) bottle of approved ice maker cleaner.  We recommend using the Affresh® Ice Machine Cleaner part number 4396808.

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