.png)
.png){kind=icon}
Why is Ice Stuck on the Cutting Grid
Ice is Getting Stuck on the Cutting Grid of My KitchenAid Ice Maker
Encountering ice stuck on the cutting grid of your undercounter ice maker can be frustrating, but it’s a common issue that can be easily resolved. Understanding the causes of this problem is vital for effective troubleshooting. This guide delves into the reasons behind ice buildup and provides practical, step-by-step solutions to restore your ice maker's optimal performance. We'll also share preventive measures to help you avoid future occurrences.
Troubleshooting Tips
Ice can get stuck on the cutting grid for a couple of different reasons. If there is ice stuck between the evaporator plate and the cutting grid, try the following:
- Ensure the Ice Maker is leveled properly. This will allow the ice to slide off the evaporator plate properly. Learn how to use your phone to level household appliances.
- Verify that the grid harness is securely plugged in.
- Run a clean cycle. Mineral build-up could be causing the ice to get stuck. You will need to use one 16-ounce (473 mL) bottle of approved ice maker cleaner. We recommend using the affresh® Ice Machine Cleaner part number W11179302.
Cleans even where you can't see
affresh® cleans deep inside your appliances reaching components such as the tub, racks, pump, valves, drain, and recirculation hoses.
Cleaners are available at many retailers or can be purchased here at affresh®.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.