Skip to main content
Product Help | KitchenAid

Why is Ice Stuck on the Cutting Grid

Ice is Getting Stuck on the Cutting Grid of My KitchenAid Ice Maker

Ice can get stuck on the cutting grid for a couple of different reasons, if there is ice stuck between the evaporator plate and the cutting grid, Try the following: 

  • Ensure the Ice Maker is leveled properly.
  • Check to make sure the grid harness is completely plugged in.
  • Run a clean cycle.  Mineral build-up could be causing the ice to get stuck.

Ensure the ice is not stuck on the cutting grid.

You will need to use one 16-ounce (473 mL) bottle of approved ice maker cleaner. We recommend using the affresh® Ice Machine Cleaner part number W11179302.

affresh® cleaners are available at many retailers. Find one here.


If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

  • Was this article helpful?